Product Repair

Mission

It is our mission to provide an array of professional repair services that enables us to continually showcase our core-competencies with world-class best practices in Quality, Efficiency, and Total Customer Satisfaction exceeding expectations to delight the customer.

Warranty

Emerson Network Power offers warranty for all standard products, including internally installed devices and board products. Emerson Network Power warrants that all products delivered under this Contract will be free from defects in material or workmanship and will substantially conform to the Emerson Network Power's applicable specifications. For software Products, Emerson Network Power warrants the media to be free of defects in materials and workmanship for a period of 90 days. The warranty period for both product and software begins on the date of shipment from the Emerson Network Power's applicable facility. If a product is repaired or replaced under warranty, the warranty will continue only for the period remaining on the original warranty.

For full warranty details please contact us at 1-800-551-1016 8:00am to 5:00pm (GMT-07:00).

Request RMA for Repair or Contact Us

A Return Material Authorization (RMA) is required for any and all repairs. Products received without an RMA will be returned un-repaired. If you would like to request an RMA number via email, please click here.

    (Note: you will be contacted by Emerson Network Power with an RMA number once the request has been approved)

If you would like to request an RMA number via phone, or if you require further assistance, please call us at one of the numbers listed below:

Please have the following information available when you call:

• Serial number and model number
  (Hint: information is available on the label located on the back of the main processor unit)
• Description of the failure

RMA Tracking

Emerson Network Power offers online status tracking of your returned product.